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The World's Largest Cruise Agency Announces Two Unprecedented Money-Back Guarantees
Completely confident in the high quality of today's cruise ships and the abilities of its cruise counselors to recommend and book the right cruise product at the best price, Travel Services International (TSI), the world's largest retailer of cruises, is offering the industry's first double guarantee to vacationers who book cruises through its retail units.
TSI units Cruises Only, CruiseMasters, The Cruise Line Inc., CruiseOne, Cruises Inc. and mytravelco.com are extending Satisfaction and Best Price Guarantees on cruises purchased from January 1 through March 31, 2001 -- known as "wave period," traditionally the busiest cruise-booking season of the year. According to John Bloodworth, president of the Cruise Division of TSI: "These Guarantees will differentiate our cruises from other vacations and will demonstrate our leadership position in the marketplace. With the most knowledgeable sales counselors in the business, cutting edge technology and the solid financial strength to back these guarantees, we believe our past and future clients will choose to book with one of our cruise agencies. These programs represent the best Guarantee a client will never have to use.
"More people than ever are taking cruise vacations," says Bloodworth, "because they've discovered cruising is a hassle free, value-packed vacation that offers something for everyone. Whether you choose a luxury cruise vacation on a smaller, intimate ship or a fun-filled adventure on a floating resort-style vessel, you can expect to be pampered like no other vacation. Cruising receives higher satisfaction marks than any other type of leisure travel, according to industry research, although only 10 percent of the traveling public has taken a cruise."
Bloodworth comments, "We want a dramatic way to say to the public, especially to first-time cruisers, 'What are you waiting for?' That's what our guarantee program is all about."
He adds: "Our Satisfaction Guarantee gives our customers 24 hours to explore the ship, to experience the fine dining, and to become acquainted with all the entertainment and amenities the ship has to offer. And in the unlikely event there is a concern, our Satisfaction Guarantee Desk and the cruise line will do all possible to satisfy the client. If we are unable to resolve the matter, TSI will make arrangements to have the client disembark, fly the client back to the port of embarkation and refund the unused portion of the cruise."
In addition, "Our Best Price Guarantee ensures cruisers that, with all the great deals around this year, they'll always get the best rate from our sales counselors," says Bloodworth.
Don Walker, TSI's vice president of advertising and marketing programs, predicts that the guarantee programs will spur first-time cruisers to experience the vacation they will never forget. "This will be the best guarantee that our clients will never need," says Walker.
TSI has also launched the phone number 1-800-CRUISES for all of its call centers nationwide. Says Walker, "We want a phone number that, like our Guarantee programs, is unforgettable!"
The dual guarantees apply to cruises booked on all major North American cruise lines. Some restrictions apply. Full details of the program are available on its website at http://www.mytravelco.com, or through its reservation centers at 1-800-CRUISES.
Travel Services International, Inc., a subsidiary of Airtours plc, is a leading distributor of travel products. The company offers cruise vacations, vacation packages, domestic and international airline tickets and European auto rentals.
Additionally, the company is a leading provider of specialized hotel programs and services and incentive travel programs. These services are provided to both travel agents and travelers, and offer a unique combination of specialized expertise, the ability to compare options from multiple travel providers and competitive prices.
Airtours is the world's largest air-inclusive tour operator, carrying over 10 million passengers a year. The group's earnings derive from tour operations in the U.K., Ireland, Scandinavia, the U.S., Canada, Poland, Holland, Germany, Austria and Switzerland. In addition, Airtours operates aircraft, retail travel agencies, hotels and cruise ships. Airtours is listed on the London Stock Exchange.
TSI is located at 220 Congress Park Dr., Delray Beach, Fl 33445
SOURCE Travel Services International, Inc.
Expires: 03/31/2001
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